Rockmans Printed Long Kimono
DELIVERY INFORMATION
If you spend over $150, delivery is free!
- Purchases under $150 will attract a $12.95 flat fee.
- Your parcel will be dispatched in 5-7 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Australia Post.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
Shipping to New Zealand?
We offer $15 AUD flat rate shipping to New Zealand
- Your parcel will be delivered up to 21 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Seko trackable service.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- We offer free delivery for return orders, see our Returns Policy
- Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.
Third Party Partners/Sister Brand products
- Purchases will be shipped separately. If you have a mix of Third Party Partners/Sister Brand products and Katies items, you will receive two or more parcels (at no extra charge).
- Purchases are excluded from click & collect.
For more information, please visit our Third Party T&Cs
Delivery Options
Standard Delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)
Authority to leave
If you are not home your parcel will be left at your front door with no signature required (Katies cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier).
For details on returns options for sister brand products, please visit our Third Party T&Cs
Online Returns Australia
Change of Mind
All items are Final Sale and are non-returnable and non-refundable for change of mind, either instore or online. This includes exchanging of sizes.
Faulty goods are excluded from this policy.
Cancellations And Order Amendments
Please ensure all details provided are full and correct at the time you place your order. If you are using PayPal, please ensure your delivery address in PayPal is updated. Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts or rewards
- Full order cancellations
Faulty Goods
In the event that you receive a faulty Product, we recommend that as soon as you discover a fault, or if you received an incorrect item, please use the contact us form and send us a picture of the item and include a brief description of the fault.
Once assessed and approved by our team or Third-Party Seller, we will refund you back to the original tender type. Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded.
We will not be liable to you for failures, defects or delays in delivery caused by:
- Your provision of incorrect or outdated information.
- Your mailbox being full.
- Your failure to comply with instructions for use of the Site; or
- Any event which is outside of our reasonable control.
This policy does not affect your rights under the Australian Consumer Law and Fair Trading Act (New Zealand), including consumer guarantees.